When it comes to sales, knowledgable, friendly and understanding customer service staff often bridge the gap between “I don’t know” and “yes”.
When your customers approach the purchase decision, it’s imperative to have well-trained customer service staff in place to handle last-minute questions and shape a positive experience with your brand.
WPIC Marketing + Technologies handles your brand’s customer service needs from end-to-end. If your brand lacks customer service staff in China to support your sales goals, or if you’re not sure which chatbots should be communicating with your customers or what they should say, let us help.
With dedicated customer service representatives hired, trained and retained for each brand – and never shared amongst our other clients – WPIC ensures that your customers have a positive brand experience. Our expertise in this area leads to conversions, brand ambassadors and plenty of repeat business in the long-run.