Customer Service
Customer Service
Go beyond a China call center.
Lean on WPIC’s seasoned team to deliver the experience your customers expect in the market.
Bridge the gap between “I don’t know” and “yes”.
Program implementation
Develop a program for your China call center staff in order to drive brand loyalty and conversions.
WPIC works hand-in-hand with B2B and B2C organizations from across the world to build and implement custom CSR programs for last-mile sales support.
Training
Ensure well-trained customer service staff are in place to handle last-minute questions and shape a positive customer experience with your brand.
With dedicated CSR’s hired, trained and retained for each company and never shared amongst brands, WPIC ensures that your customers have a positive experience at each point in their interaction with your brand.
Lead qualification and nurturing
Lean on a partner to get your brand across the finish line with customers in China.
With experience in critical last-mile support in the market, trust WPIC to drive conversions, brand promoters and plenty of repeat business.